Frequently asked questions

To access Spenda’s Buying, Selling and Payment services simply visit my.spenda.co and follow the onboarding set up to register your business. If you are a retailer or service business, you can also download the Spenda App on the App Store to use our Point of Sale and Service Management solutions.

Yes absolutely. We offer a free 30-day trial on selected features with no lock in contacts and no credit card details required. Download Spenda from the App Store or visit my.spenda.co and walk through the free-trial and onboarding process.

You can test our Accounts Receivable and Accounts Payable features on the web version via my.spenda.co. Please note that you will not be able to process live payments during your trial period.  During your trial period, you can also access a range of modules on your iPad including Point of Sale, Purchasing, Warehouse and Service Management. You can easily connect your accounting system or simply use the existing demo environment to trial the software.

Spenda offers flexible pricing plans to fit almost any business. Subscription fees are based on the number of modules and terminals required and the complexity of the setup. Our sales team can help you to determine the best solution for your business.

Spenda is currently only available for use within Australia. However, we hope to open our services up to international markets soon.

The bulk of Spenda’s services are only available via desktop or iPad. However, our payment authorisation app, Spenda Wallet, is available on mobile and can be found on the App Store or via Google Play. This app is a companion application and needs to be used in conjunction with Spenda Accounts Payable which can be accessed via my.spenda.co.

There are no limitations on the number of users you can add to Spenda. As the system admin, you can decide on specific permissions and access levels across the software.

There can only be one main administrator, but you can have multiple general admin users. You can change any users or permission by accessing the user settings in the admin panel. Please note that to make these changes, you need to be logged in as the primary administrator.

Yes, we do. Integrated payments automate tasks which eliminate manual data entry and reduce friction between accounting and payments. This allows merchant to accept digital payments directly within the Spenda platform. In a retail setting, this also means the sale total is automatically fed through to the EFTPOS machine, removing the need to re-key data.

Switching payment services can be achieved without disruption to your trade. Depending on the type of service you are looking to connect, straightforward applications can take as little as one week from commencing the application to terminal delivery and you can keep using your existing services right up until the point you switch to Spenda.

We offer a diverse range of payment options including card payments and bank transfers. We accept payments using all the major card providers such as Visa and Mastercard.

Our Virtual Credit Facility product offers an unsecured facility that can be used as “top-up” trade credit, as required, as an add-on to your existing borrowings. Backed by an international virtual card provider, this product gives you access to funds for Australian-based B2B purchases. Delivered through Spenda’s Accounts Payable services and our Pay by Link technology, the Virtual Credit Facility provides your business with access to a flexible, but secure credit solution to pay invoices and improve your cash flow position. 

All businesses will be subject to a credit check which will then determine your credit limit. Virtual credit cards cannot be used independently and can only be delivered through Spenda’s Accounts Payable services and our Pay By Link technology.

Funds are delivered via a Consolidated-by-Payment method. This simply means that the money is transferred to the supplier’s bank account in one lump sum for each payment.

We typically charge 1% up to 75 cents for bank transfers and 1.5% with no cap on card payments. You can view all our fees and charges HERE.

Yes, Spenda enables you to either absorb or on-charge part or all your merchant fees to your customers.

When a customer makes a contactless (‘tap-and-go’) payment with their card, the merchant may choose to send the transaction via the network that costs them the least to accept. It’s a cheaper merchant service fee when processing lower cost card types.

Yes, we have a built-in virtual payment terminal and card scanner that enables you to use Spenda on your iPad to process payments on the go. Alternatively, you can opt to have our portable EFTPOS terminals, meaning you have the freedom to take payments wherever your business takes you.

Spenda offers a flat rate for card payments and a capped fee for integrated account payments. These fees will be agreed upon during the setup process, ensuring full transparency and no unexpected charges.

Spenda will settle funds to the nominated bank account as quick as possible. However, the time to receive funds from the paying customer into your nominated bank account is approximately two working days (or more) for most payment processing services. This is directly dependent on both the sending and receiving bank, and the time the transaction is made.

Click HERE to register your interest. If you meet the minimum criteria, our team will then reach out to you to complete Merchant Payment Application and conduct AML/KYC checks on your business.

For a payment application to be approved, a business needs to have been trading for a minimum of two (2) years, have a minimum turnover of AUD 1 million per annum, and meet a minimum CreditorWatch score of C3.

Yes, there is an application fee of $165 inc GST to run the necessary compliance checks associated with setting up a merchant service.

Know-Your-Customer (KYC) or a KYC check is the mandatory process of identifying and verifying the identity of a customer and/or business when opening an account and periodically over time to ensure that they are genuinely who they claim to be. This ensures that an account is set up correctly and prevents unauthorised access or misuse.

Anti-Money-Laundering (AML) and Counter-Terrorist Financing (CTF) is the illegal process of concealing the origins of money obtained illegally by passing it through a complex sequence of banking transfers or commercial transactions. Where required, Spenda will comply with all Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) laws in the jurisdictions where we operate. Additionally, we may request our customers to provide information for onboarding or ongoing due diligence to ensure compliance with these obligations.

You can consult our guides that will help you understand your Ingenico DX8000 terminal in more detail.

DX8000 User Guide

Mentor User Guide

DX8000 Troubleshooting Guide

If the problem persists, please reach out to our support team by calling 1300 682 108 email  merchantservices@spenda.co.

To help you understand how to safely accept payments with your terminal, we also have the Payments Acceptance Guide and Merchant Chargeback Fraud Protection Guide that offer additional information you might find useful.

Spenda currently integrates with Xero, MYOB, and QuickBooks. We regularly add new integration partners and can also offer custom integrations. You can visit our Integrations webpage to see a list of all the systems Spenda integrates with, and if you don’t see what you need, please reach out to our sales team.

Yes. We will work with you to migrate and clean your existing data from legacy POS systems and inventory management tools into Spenda.

Yes, Spenda easily integrates with many accounting systems and larger ERP management solutions. Visit our Integrations webpage to learn more.

Spenda will collect, store, retain, and delete personal information in accordance with the applicable privacy legislation and applicable jurisdictional laws to ensure that your personal details are always protected. We securely store your personal data and do not release any of your personal information without your consent. If you have any questions or concerns please get in touch with our team here.

Yes, we do not store full credit card numbers, so they can’t be stolen. We only use a token representation of the card, the BIN (Bank Identification Number) and the last 4 digits. We also conduct regular security and penetration testing to ensure our systems are secure and compliant with industry standards.

We adhere to all required Anti-Money-Laundering (AML) and Know-Your-Customer (KYC) obligations. This protects our Business and Customers from engaging in financial crimes, including money laundering, fraud, and terrorist financing when using the Spenda services. We have implemented Two Step Authentication (2SA) security across our platform to prevents risks such as unauthorised access on your account and helps keep your data and/or account safe and secure.

Spenda will carry out or utilise all necessary checks to prevent any fraudulent transactions. This will include services such as 3D Secure, which is a service to ensure that the Cardholder is whom they claim to be. This helps reduce the liability to the merchant for any fraudulent transactions.

Spenda Support hours are 8 am – 8 pm AET (Australian Eastern Time) seven days a week. Email us via support@spenda.co or call 1300 682 521.

You can call our sales team Monday – Friday between 9 am – 5 pm AEST on 1300 682 521 and select ‘option 2’ from the menu or email the team via sales@spenda.co. Alternatively, you can complete the contact form on our website and our team will reach out to you.