3. Make payments more efficient
Ensuring the payment experience for you and your customers is efficient and seamless is a critical part of digitising your business. Customers should be able to pay for goods and services using multiple payment options, including the ability to pay in instalments or with Buy Now, Pay Later services. Integrating the right technology into your business makes these payment options a reality. Further, if you run a company where people work on the go, giving staff and customers the ability to complete payments as soon as the work is completed (i.e. workflow payments) will strengthen your cash flow.

4. Digitise your operations
If your business needs to track and communicate on jobs, it needs a cloud-based field service management system. Digitise the end-to-end service management process from booking, dispatching, tracking work orders, collecting payments and job management in the field. As a result, your operations management will be more streamlined with an electronic record of jobs from start to finish.

5. Simplify your procurement process
Having an efficient procurement process is an important part of proactive ordering. With a digitised procurement tool, you can order directly from suppliers using an application that allows people to not only scan the barcodes of products but also benefit from product suggestions and proactive order prompts. This eliminates manual processes, saves time and reduces errors in the ordering process — what was once a reactive part of your business operations becomes a proactive and automated function which makes procurement more strategic. Further, when these tools are integrated with a digital inventory management system, you’ll know exactly what to order and when.